No TV Output
If you are unable to see anything on the screen, you may have a
connection problem. See TV Connection.
Do you have your digital receiver powered up.
You may have mixed the TV Antenna in and out coax cables. Check
Your TV may not be on channel 3 or 4 depending on the switch
setting on the back of the digital receiver SatCruiser.
The switch on the the back of the Sat Cruiser may be set to
channel 4 instead of channel 3 (or visa versa if you are using channel 4)
If you are using a Satcruiser 201P with UHF output,
the TV output is to channel 40. Make sure your TV is set to AIR not CABLE.
Try to connect using the RCA wires directly to the television
set. Set your television set input to Video (external input).
Press the menu button on the remote, if the menu still does not
appear, contact our technical department 1-716-854-2701.
Back to Top
When the picture on your television screen keeps
rolling, that means that someone has change the TV output format from NTSC to
To change it back to NTSC you need to change the TV output format back to NTSC
For Satcruiser or StarCruiser 9000 models, tht TV output is in the "system
setting" menu. You can either initialize the unit and re-program it again
or just change TV output field.
Satcruiser/StarCruiser 9000 models
To initialize the unit, use your remote control and press the following keys
up arrow (game) [Please note the old Satcruiser 101ACE has no game, in that
case, skip this step]
up arrow (system setting)
ok (enter system setting menu)
up arrow (point to initialization)
ok (activate initialization step)
ok (confirm initialization)
Your receiver is now initialized to factory default. You will need to search all
the TV channels.
If you wish to just change the TV output format
without initializing the unit
up arrow (point to game)
up arrow (pint to system setting)
ok (enter system setting)
down arrow (point to TV output) [I may be off one one down arrow steps]
volume up (keep pressing volume up until the picture stops rolling. 1 to 3
StarCruiser 5000 and SkyCruiser 7000 models
Your remote control has PAL button. Just press it once to change the
Back to Top
Using the Satcruiser with a C band dish.
In order to get the utmost out of your digital satellite receiver,
it is imperative that your dish be finely tuned, especially for those weak satellites.
The first thing you should do is to check your cable connection
and to make sure it is correct. This alone can save you hours of wasted time.
If you are splitting the C and Ku band, check that the power pass line goes to the analog
receiver. You must use high frequency splitters to split the C and Ku bands (5 to 2050
MHz), your Radio Shack 5-900MHz will not work. Also use RG-6 wires, not your standard VCR
or TV wires. If you have an electronic switch such as 0/12
volts or 22KHz switch then make sure that the receiver is
connected and set up correctly.
Click on the appropriate hyper text to verify your connection.
Try to lock on a strong satellite. Try
Intelsat America 5 for Ku
band and Galaxy 11 for C band.
Verify that your analog receiver is on the right polarity. For
example for Intelsat America 5, even channels set the dish to horizontal polarity, odd channels set
it to vertical polarity. On the other hand, Galaxy 11 has inverse polarity. Even
channels will set it to vertical polarity, and odd channels will set it to horizontal
Your polarizer may not be working, or
intermittent. Select an analog channel and change the polarity
(Skew) and see if the picture gets worse to the point of disappearing.
If it stays the same, or does not disappear, then the polarizer
Verify that the receiver is sending 13 Volts
DC for vertical polarity, and 18 volts DC for horizontal polarity out
of the "digital input" on the back of the receiver.
The receiver will send this voltage only if the LNB power is turned ON
in the LNB power menu.
Your LNB base frequency could be slightly off. Even though the
Sat Cruiser will check a range of frequencies, we have had experiences where the LNB base
frequency is off by as much as 3MHz. For example if you are trying to tune to frequency
4120 and the unit fails, try all frequencies between 4117 and 4123. If the unit
locks on a signal at a different frequency, try other frequencies. If all frequencies need
an offset, then instead of adjusting each and every frequency, you can adjust the base
frequency in the LNB table (Menu, LNB configuration on the Satcruiser DSR-101), for
example you can change the frequency from 5150 to 5153. If the unit still fails to
lock, then most likely your dish needs fine tuning. Set the unit back to its original
setup and adjust the dish as described below.
This paragraph is specific to the Satcruiser
If you are not using an electronic A/B switch you can skip this bullet.
Verify that the LNB power is turned on. Press Menu, Installation, LNB power.
Check that you are on the correct satellite using the correct receiver setting, if you are
searching a Ku signals on Telstar 5, then your LNB setup for Telstar 5 should be set to
10750 (if you have a wide band LNBF such as the Grundig S-12, the setting should be
universal with LO frequency 09750 and HI 10600). If you have a big dish, then you most definitely have a standard 10750
If you are using a 22KHz switch check that the LNB is configured
correctly in the LNB configuration by pressing (menu, installation, T-P
Configuration, select the satellite and press OK). In the LNB field press OK
to go the the LNB menu and set the
22KHz to OFF for C band satellites and ON for KU band satellites. If you are using a
volts switch, check to see if your LNB configuration is set where the C
Band LNB 05150
is configured for 12 volts and the KU Band LNB 10750 is configured for 0
Before making any adjustments to the dish, check if your receiver
is tuned for that satellite. Most analog receivers have an auto tune feature that will let
the receiver find the best position for the best signal strength and best polarity.
If you happen to have an old receiver that does not have such feature, try to move the
dish east or west slightly, then try to lock unto the digital signal. While moving the
dish watch the signal strength on either the analog receiver or the digital receiver.
Store the dish position where you get the highest signal level. If you are still
unable to lock on the signal, try changing the polarity (skew) in small increments. If you
are still unable to lock on the digital signal, you will most likely have to adjust your
Make sure to mark your starting point with a water proof fountain
pen. Mark your starting point for each nut and bolt before you make any adjustment to the
dish. If you happen to lose your starting point, it could be very difficult and time
consuming to get back to it.
The majority of tuning problems have to do with incorrect
tracking the satellite arc. Your dish should be able to track the satellite arc from
F3 all the way to PAS9 perfectly. Having an analog signal does not necessarily mean that
your tracking is correct. Make sure that the analog signal is clean of snow noise
for each and every satellite (barring obstructions such as trees or houses).
The dish elevation angle may be too low or too high.
you may be able to receive a clean analog signal, you may still be unable to receive the
digital signal because your dish is aimed either too high or too low. We found out through
experience that even a single turn of the elevation nut can be the difference between
locking on the signal or missing it completely.
The True North South heading of your dish could be slightly off.
You may have to slightly adjust the True North South heading by loosening the bolts
around the pole. Make sure that you mark your initial position, otherwise you will be for
a VERY long day.
Check the focal point of the Feedhorn, you may need to move the
Feedhorn in or out, or turn it slightly to get the best signal and polarity. (Again, mark
your starting point).
Your LNB could be very old and noisy. You may have to replace it.
Use this as a last resort, if your Ku LNB has a noise level of 0.8dB or lower, and C LNB
is 25K or lower, they may not be the top of the line, but they should work.
Back to Top
the Satcruiser with a Fixed Dish.
If you are connecting the Satcruiser with a small
30" dish and the signal still eludes, you check the following
Ensure that their is no obstruction in front
of the dish, like trees or houses. A dish may work well in the winter
when the trees have no leaves, but it will stop working as the leaves start
to grow in the spring.
Use a carpenter's level to ensure that the
dish mast is plumb (perpendicular to the ground).
Check the LNBF position. Make sure the LNB is
tilted slightly to adjust for the skew (exact tilt could be clockwise or
counter clock wise). Use this small DOS based "look"
program to determine your skew (tilt).
The LNBF should be fastened to the LNBF arm
at the center of its neck.
Use RG-6 cable wire when connecting the LNBF
to the "digital input" of the digital receiver.
Make sure you are aiming in the general
vicinity of the satellite. Use our azimuth calculator
to find out where to aim the dish, use an inexpensive compass to get the
Set the dish elevation to the calculated
elevation, and the dish position to the calculated azimuth position (do not
forget to adjust your azimuth to the magnetic deviation using the map on our
azimuth calculator page).
Watch the signal level meter found in the TP
configuration screen screen, if you are aiming at Intelsat America 5 at 97
West, go down to a strong frequency like 12146 and press OK.
Move the dish (extremely slowly in one
direction) and watch changes in the signal level (upper meter) as it
increases, you are getting closer to the satellite position. You will
be able to lock on the signal only when the signal level meter
registers a signal. If you move the dish by more than 30 degrees, yet
fail to get the signal, move the dish in the other direction and watch for
changes in the signal level.
If moving the dish east or west did not
improve the signal level, lower the elevation by 1/2 degree and try the same
procedure again moving the dish ever so slowly east then west west.
Repeat the procedure until you have gone 3 degrees below the calculated
angle. If you are still unable to lock, go back to your starting
position and raise the elevation by 1/2 and repeat the procedure
Once you get the signal, adjust the
dish to get the maximum signal quality level. Tighten the screws while
keeping an eye on the signal quality meter as the dish will tend to twist a
little as you tighten the screws which will drop the signal level.
Tighten the elevation screws first.
Visit our dish
installation section for more details and a diagram.
Back to Top
Picture freezes, picture pixelization.
If the TV picture freezes, your dish needs
adjustment. If you are using a fixed dish, try to adjust the elevation
first. If you see no improvement, then your elevation is okay, adjust the dish
position by moving it east or west slightly. Always, mark your starting
position with a felt pen (both, elevation and azimuth). As you tune the
dish position watch the signal quality meter. Some frequencies are
stronger than others, for example frequency 12146 and 12177 on Intelsat America 5 are
much stronger than frequency 11874. After you tune the dish to the strong
frequency, go to the weaker frequency 11874 and maximize the quality signal
Back to Top